Our DVR uses ActiveX control for the web viewing. In order to activate that ActiveX control, you will have configure the Internet Explorer Browser to install the ActiveX control.
Go to Internet Options from the Tools Menu
Go to the Security Tab
Select Internet Zone, and then Custom Level
Check the Prompt box for Download unsigned ActiveX controls
Check the Prompt box for Initialize and script ActivX Controls not marked as safe for scripting
Click OK and then click Yes to change security settings
Click OK again to exit out of the Internet Options
Now you can access the DVR. Enter the ID and password respectfully.
The page will now prompt you to install the ActiveX control, Click Install.
If you need assistance, please call us at 1-866-410-2288.