ONLINE RMA PROCEDURES (Please read carefully before send your item(s))
1. For prompt returns please provide the complete RMA request form. 2. All RMA numbers are good for 15 days from the issuing date. 3. DO NOT send back product without a valid RMA Number. 4. Fill out RMA form below or FAX complete RMA form you downloaded with a copy of the original purchase invoice to (714)870-7088. 5. All RETURNING product serial numbers must match with the original invoice. 6. The RMA Dept. will E-mail or FAX back to you a RMA number within 24 hrs or provide a reason for RMA denial. 7. After you receive a RMA number, then you may return your defective products to CCTVSTAR INC. 8. Please print out the RMA Form and include in the package before shipping. 9. There is 25% restocking fee for all return items.