Welcome to CCTVSTAR,. Inc. Ver 3

ONLINE RMA PROCEDURES
(Please read carefully before send your item(s))

1. For prompt returns please provide the complete RMA request form.
2. All RMA numbers are good for 15 days from the issuing date.
3. DO NOT send back product without a valid RMA Number.
4. Fill out RMA form below or FAX complete RMA form you downloaded with a copy of the original purchase invoice to (714)870-7088.
5. All RETURNING product serial numbers must match with the original invoice.
6. The RMA Dept. will E-mail or FAX back to you a RMA number within 24 hrs or provide a reason for RMA denial.
7. After you receive a RMA number, then you may return your defective products to CCTVSTAR INC.
8. Please print out the RMA Form and include in the package before shipping.
9. There is 25% restocking fee for all return items.

RMA Request Form (Please fill out all of the request fields as you can as possible.)

* E-mail * You will received a RMA Number via YOUR EMAIL ADDRESS !!
Company	Customer ID
Address
City	State ZIP
Phone	Fax
Contact Person
RMA Type Credit. Repair / Exchange

CCTVSTAR, INC. IS NOT RESPONSIBLE FOR ANY LOST RETURNED ACCESSORIES EXCEPT FOR CREDIT AND DOA ITEMS.

QTY	INVOICE DATE	ITEM NUMBER	SERIAL NUMBER	INVOICE NUMBER	PROBLEM DESCRIPTION
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Description of Problem
IT'S THE CUSTOMER'S RESPONSIBILITY TO CALL THE RMA DEPARTMENT, IF NO RESPONSE WAS RECEIVED AFTER 24 HOURS OF EMAILING OR FAXING THIS FORM TO CCTVSTAR INC. Download RMA form (PDF)

2003 W. Raymer Ave Suite# A Fullerton, CA 92833
Toll Free: 1-866-410-2288
Tel: 714-870-9966
Fax: 714-870-7088
info@cctvstar.com
Office Hours: Monday - Friday 9:00 AM to 6:00 PM PST.